Privacy

Effective Date: August 16, 2025

Instant Repair (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application (“App”).

1. Information We Collect

When you use Instant Repair, we may collect the following types of information:

  • User Input: Any text you type when describing your issue.
  • Photos: Images you upload to show us a technical problem.
  • Support Requests: Requests you make to connect with a real technician.
  • Device Information: Basic technical information (such as device type, operating system, and app version) to help us improve performance and troubleshoot errors.

2. How We Use Your Information

We use the information you provide to:

  • Process your typed questions by transmitting them to OpenAI for generating helpful answers.
  • Handle your technician requests by securely sending them to MailChimp (for communication) and to our own servers for assignment and resolution.
  • Improve the App experience, enhance support, and maintain security.

3. Information Sharing

We only share your information with trusted third parties as described:

  • OpenAI: To process and respond to your typed questions.
  • MailChimp: To manage communication when you request help from a technician.
  • Our Servers & Support Team: To diagnose and resolve your technical issues.

We do not sell or rent your personal data to third parties.

4. Data Security

We use industry-standard measures to protect your information from unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is 100% secure.

5. Your Choices

  • You may choose not to upload photos or request technician support if you prefer not to share that information.
  • You may request deletion of your data by contacting us (see Section 7).

6. Children’s Privacy

Instant Repair is not directed toward children under 13. We do not knowingly collect personal information from children.

7. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us at:

📧 [email protected]
📍 PlazSoft LLC
510 Old Venice Rd.
Osprey, FL 34229